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Export your leading 20 ranking keywords from the Performance tab, search each in an incognito Maps session, record the main classification of the top three results, and compare to your own. An inequality on high-volume queries is the highest-leverage single edit in local SEO. Pair this audit with our for benchmarks.
They do raise click-through in the local panel, inhabit space that would otherwise surface a rival, and feed freshness signals into the 2026 AI summary generator. The product and offer catalogues, by contrast, have become materially more important this year now that Google Maps pulls items into its AI answers.
A single image, a brief body (up to 1,500 characters however 150 to 300 carries out finest), and an optional CTA button. Posts expire after 7 days however remain archived on the profile. Publish at least one weekly. The CTA drop-down includes Book, Order online, Buy, Find Out More, Sign up, and Call now Reserve and Order online convert finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The occasion schema feeds into Google Maps occasion discovery and is among the couple of places where structured calendar data surfaces natively inside the profile. Deal posts support a coupon code, an optional expiration date, and a specific terms-of-use field.
Turn offers monthly; a profile constantly promoting the same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with picture, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from item entries when a user asks "does anybody neighboring sell X", making this the single most underused surface area in GBP.
Every product entry is a small landing page inside the profile. Posts, items, and provides now feed into the Maps position summary in addition to reviews and your profile description. Keep at least one post active at all times, refresh the item catalogue quarterly, and compose product descriptions with the uniqueness a summary generator can ground on ingredients, materials, service scope, assurances.
[target2:anchor_exact1]What has actually altered in 2026 is that review material now feeds two unique surfaces: the timeless star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has actually quietly become more vital for the same factor answers are a grounding source for AI reactions. Messaging is a conversion channel that most SMBs still leave off.
React to positive reviews briefly and specifically (mention what the customer pointed out the meal, the procedure, the result). React to unfavorable evaluations determined and factually, provide an offline channel, and never ever argue. Never ever copy-paste the exact same line across 5 evaluations Google's replicate detection flags it and it looks inexpensive to the next customer checking out the profile.
[target2:anchor_exact1]Construct the request into the operational workflow post-service SMS, e-mail receipt footer, QR code on the counter rather than running regular evaluation drives. Never provide incentives for evaluations; Google's policy enforcement on this is stringent and automated. Any Google user can ask and answer questions on your profile. That implies a rival or a misinformed customer can publish a wrong response that sits at the top of your Q&A panel forever.

If you do not address within 24 hours consistently, Google auto-disables the Message button to safeguard user experience. Incorporate with the Business Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your group actually enjoys.
Generic five-star evaluations like "Fantastic service" have constantly been low-value. In 2026 they are likewise squandered summary tokens. Request specifics in the request itself "What stood out about the go to?" triggers detail, while "How was your experience?" prompts vague. Our covers related entity and grounding principles. Profiles with richer media get more views, more calls, and more instructions requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and benefits profiles that gradually refresh the owner side. The single broad image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something evocative and top quality, not a generic stock shot. Google occasionally auto-rotates covers from client publishes if no owner cover is set a factor to set one explicitly.
The logo design is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Shoot during the business' best-looking hour (sunset outside, lunch-rush interior) rather than empty on a Monday morning.
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